Shipping policy
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📦 Shipping Policy – Try Flex
Company name: Try Flex Website: https://try-flex.com Contact email: info@try-flex.com
Shipping Overview
At Try Flex, we're pleased to offer free worldwide shipping on all orders.
Our products are fulfilled through trusted logistics partners to ensure efficient and reliable global delivery.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- During periods of high demand, processing times may be slightly extended.
- You will receive a confirmation email once your order has been successfully placed.
Estimated Delivery Times
We ship worldwide. Delivery times vary depending on your location:
- New Zealand: 10–14 business days
- Australia: 10–15 business days
- Rest of the world: 12–20 business days
Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or other unforeseen circumstances.
Shipping Costs
- We offer free worldwide shipping on all orders.
- No additional shipping charges are applied at checkout.
Tracking Information
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
- Tracking information may take 24–72 hours to update in the carrier's system.
Customs, Duties and Taxes
- International shipments may be subject to import duties, taxes, or customs fees depending on the regulations in your country.
- These charges, if applicable, are the responsibility of the customer.
- Try Flex is not responsible for delays caused by customs processing.
Incorrect Address
- The customer is responsible for providing correct shipping details.
- If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.
Lost or Delayed Packages
- If your package is significantly delayed or appears to be lost, please contact us at info@try-flex.com with your order number.
- We will work with our logistics partners to investigate and assist you as quickly as possible.
Contact
If you have any questions about your shipment, please get in touch: 📧 info@try-flex.com